Company Policies

What is the scope of the warranty?

 Our warranty covers Defects and workmanship issues From Chill Bros Ac Parts   

under normal use for a period of 1 Year   from the date of purchase.

 Covered under warranty:

  • Defects in materials or craftsmanship

  • Malfunctioning components not caused by misuse

  • Products that fail during normal, intended use

 Not covered:

  • Damage due to misuse, abuse, or negligence

  • Accidental damage (e.g., drops, spills, impact)

  • Unauthorized repairs or modifications

  • Normal wear and tear

  • Cosmetic damage (scratches, dents, fading)


How to make a warranty claim:

  1. Provide proof of purchase (receipt, invoice, or order number).
  2. Contact our support team at [Support@chillbrosacparts.com] with a description and photos of the issue.
  3. We will evaluate the claim and offer:

  • A repair

  • A replacement

  • Or a refund (if applicable)


Disclaimer of Liability

Chill Bros Ac Parts will not be held liable for any damage to equipment, property, or premises resulting from the use, installation, or servicing of purchased products.

To ensure safety and proper operation, only licensed HVAC professionals should install and service our products.
Improper installation or unauthorized servicing may void the warranty and increase the risk of damage or personal injury.

 

 

Return Policy


We want you to be fully satisfied with your purchase. Our return policy is as follows:


  • Returns accepted within 30 days of the original purchase date.
  • Items must be  in original condition, and with all original packaging or tags.
  • Please include your receipt or proof of purchase.
  • Returns Are by mail .



 How do I return an item by mail?

For online orders:

  1. Contact our support team at [Support@chillbrosacparts.com] to request a return authorization.
  2. Pack your item securely in the original packaging.

  3. Include a copy of your receipt.

  4. Use Label That is Provided.


 When will I receive my refund?


Once your return is received and inspected, we will issue a refund to your original payment method within 5–7 business days.


Can I exchange an item instead of returning it?

Yes! If you’d prefer to exchange your item, contact us to check availability.

Exchanges follow the same timeline and conditions as returns.